Shipping policy

Order Processing and Dispatch

Orders placed on Monday to Friday before 12:00 PM Amsterdam time will be processed and dispatched on the same day. Orders placed after 12:00 PM or on weekends and public holidays will be processed on the next business day.

Shipping Methods and Delivery Times

We offer several shipping options to meet your needs. The estimated delivery times and costs will be calculated at checkout based on your selected shipping method.

Please note that delivery times may vary depending on your location. Once your order is dispatched, you will receive a confirmation email with tracking information to monitor the progress of your shipment.

Shipping Restrictions

At this time, we ship within:

- Belgium
- Germany
- Netherlands

If your shipping location is not listed above, please contact our customer service at info@hail-europe.com for the possibilities.

Shipping Rates

Shipping rates are determined based on your location and the selected shipping method. The total shipping cost will be displayed at checkout before you complete your purchase. If your shipping location is not listed below, agreed shipping costs are applied.

Order Tracking

Once your order has been dispatched, you will receive an email with tracking information. You can use this information to track the status of your shipment through our chosen carrier.

Contact

If you have any questions or concerns regarding shipping, please contact our customer service at info@hail-europe.com.

Best regards,

HAIL Europe B.V.
Fluorietweg 32
1812RR Alkmaar
The Netherlands
+31 (0)72 - 520 50 68