Our customers' satisfaction is our number one priority.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unused and in its original packaging. To start a return, you can contact us at info@hail-europe.com. Read more at our return policy.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We offer net payment term to customers which are registered and approved for net payment terms.

Orders placed on Monday to Friday before 12:00 PM Amsterdam time will be processed and dispatched on the same day. Orders placed after 12:00 PM or on weekends and public holidays will be processed on the next business day. For more information please read our shipping policy.